FAQ

❓ Frequently Asked Questions

🛍️ What is EG Mall?

EG Mall is an online store offering handpicked trending products, everyday essentials, and great-value deals—all at competitive prices for UK shoppers.

🚚 How long does delivery take?

Delivery times typically range between 3–7 working days within the UK.
You’ll receive tracking details as soon as your order is dispatched.

💷 How much is shipping?

We aim to keep shipping costs as low as possible.
Shipping fees are calculated at checkout, and we occasionally offer free delivery promotions.

🔄 What is your return policy?

If you’re not satisfied with your purchase, you can request a return within 14 days of receiving your order.

Items must be:

  • Unused
  • In original packaging
  • In resellable condition

Contact our support team to start a return.

💳 What payment methods do you accept?

We accept secure payments via:

  • Debit & Credit Cards
  • Online payment providers

All transactions are encrypted for your safety.

🔒 Is my payment information secure?

Yes. We use industry-standard encryption and secure payment gateways to protect your personal and payment information.

📦 Can I track my order?

Yes! Once your order has been shipped, you’ll receive a tracking link via email so you can follow your delivery in real time.

🕒 How long does order processing take?

Orders are usually processed within 1–2 working days before being shipped.

❗ What if my item arrives damaged or incorrect?

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos, and we’ll resolve it quickly.

🛒 Why are your prices so low?

We work directly with suppliers and focus on trending, high-demand products—cutting unnecessary costs so we can pass the savings on to you.

📧 How can I contact you?

You can reach our support team via email through our contact page.
We aim to respond within 24 hours.

🎁 Do you offer discounts or promotions?

Yes! We regularly run promotions and offer exclusive discounts.
Sign up to our newsletter to stay updated and receive special offers.

🚫 Can I cancel or change my order?

If your order hasn’t been processed yet, we may be able to cancel or update it.
Please contact us as soon as possible after placing your order.

🌍 Do you ship internationally?

Currently, we primarily ship within the UK.
International shipping options may be added in the future.

🔥 Are your products in stock?

We update stock regularly, but popular items can sell out quickly.
If you see something you like, we recommend ordering before it’s gone.